The OTA takes its cut
Every booking that starts on MakeMyTrip or Booking.com costs you 15 to 30% in commission. Most of those guests looked for your own site first.
For independent hotels and resorts in India
OTAs take 15 to 30% of every booking.Your website should take them back.
Website, CRM, tracking and follow-ups in one system. Built to close 20% more of your enquiries.
- No setup fee
- Cancel with 30 days notice
- You own the site and data
Where your direct bookings leakbefore anyone says yes.
Enquiries die in WhatsApp
Forms, calls, DMs and WhatsApp land with four different people. Nobody owns the reply, and nobody follows up on day two.
No idea what worked
You spend on Google and Instagram, then guess which one filled the rooms. The ad platforms count clicks, not bookings.
One system. Four parts.Live on your domain.
Website
A site built to take the booking
Fast, mobile-first and designed around your property. Not a template.
- Room, stay and day-outing pages with real photos and video
- WhatsApp, call and enquiry buttons on every screen
- AI-ready: schema, FAQs and llms.txt so Google and ChatGPT can read and cite you
- Virtual tour, price calculators and offers bar if you need them
CRM
Every enquiry in one pipeline
Form, WhatsApp tap and call tap, saved with the page and campaign it came from.
- New, Contacted, Quote sent, Booked, Lost. Drag a card to move it
- Calendar of booked dates and booked value by month
- Team logins, lead owners and notes
- Works as a phone app with a push alert for every new enquiry
Automations
Follow-ups that never forget
The emails go out on time, and stop on their own once a guest moves on.
- Team alert and guest thank-you the minute an enquiry lands
- Reminder to your team if a lead is still new after 24 hours
- Guest follow-up on day 2, and 3 days after a quote
- Review request the day after check-out, plus a 9 am summary
Tracking
Know which ad filled the room
Google Analytics, Google Ads and Meta Pixel set up, with a consent banner.
- Enquiries, bookings, booked value and enquiry-to-booking rate
- Median time to first reply, so slow answers show up
- WhatsApp and call taps counted as conversions
- Where enquiries come from, city by city
Every enquiry pings your phone.Before the guest books elsewhere.
- New enquirythe second a form, WhatsApp or call tap comes in
- Follow-up duewhen a quote has gone quiet
- 9 am summaryof what needs a call today
Used by growing hotels and resorts.Built for how Indian properties sell.
Live
The Farmstead, Mulshi
Agri-eco resort on the Mutha river. New site, CRM, phone app, tracking and automatic follow-ups. thefarmstead.in ↗
Lonavala
Govinda Resorts
Weddings, corporate stays and family getaways, on the same website, CRM and automations.
- 30rooms
- Hallsand lawns
- Pure vegkitchen
How it worksFour steps. You stay in control.
- 01
Start the plan
Pay the first month. No setup fee. We call you within one working day.
- 02
Send us a Gmail and your photos
We create every account under your Gmail, so you own all of it.
- 03
Review the design
You see the site and the CRM on your phone and mark changes.
- 04
Go live
We launch, connect the tracking and train your front desk on the CRM.
One plan.Everything included.
| Feature | Sorted Hotels | One-off website | OTAs only |
|---|---|---|---|
| Upfront cost | ₹0 | Paid in full upfront | ₹0 |
| Cost per booking | ₹0 | ₹0 | 15 to 30% |
| CRM and follow-ups | Included | No | No |
| Conversion tracking | Included | Rarely | Their data, not yours |
| Guest data | Yours | Yours | The OTA keeps it |
| Updates after launch | Every month | Billed extra | n/a |
Questionsbefore you start.
How do you close 20% more enquiries?
Most hotels lose enquiries to slow replies and missing follow-ups, not to price. The system alerts your team the minute an enquiry lands, reminds them at 24 hours, and follows up with the guest on day 2 and 3 days after a quote. Nothing waits on someone remembering.
Who owns the website and the data?
You do. Every account is created under your Gmail, and your guest list stays in your own database. If you leave, you keep the site and the data.
Is there a contract?
No lock-in. It is monthly, and you can cancel with 30 days notice.
What does it cost in total?
₹4,999 a month plus GST. Ad spend, shoots and booking engine fees are separate, and only if you want them.
I already have a website. What happens to it?
We rebuild it on the new system and move your pages and photos across, with redirects from every old link so your Google rankings carry over.
Do you take bookings and payments online?
The system is built for enquiries your desk confirms, which is how most independent properties sell. If you use a booking engine, we link to it from every page.
Who is behind Sorted Hotels?
Sorted, a growth agency founded in 2017 with a team of 60+ in Pune. The same system runs for growing hotels and resorts, from farm stays in Mulshi to wedding resorts in Lonavala.